Japanese-speaking Quality Analyst
Gratitude IncJapanese-speaking Quality Analyst
Job Description
Key Skills
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Job Title: Japanese-speaking Quality Analyst, Customer Support
Details:
- Basic Salary: RM9,000 - RM14,000
- Location: LV, Georgetown Penang
- Shift: 24/7 Rotational
- Date of Joining (DOJ): March 2024
- Headcount Required (HC): 4 (Japanese-speaking)
Requirements:
- Language Proficiency: Native Japanese
- Specific Experience: Preferred Quality Assurance (QA) experience and background in the travel industry.
- Education: Diploma or above with a minimum of 3 years of relevant work experience. Bachelor’s degree fresh graduates are also applicable.
- English Assessment: B2 proficiency
About the Role:
We are seeking a highly skilled Japanese-speaking Quality Analyst to join our Customer Support team. The ideal candidate will have native proficiency in Japanese, experience in Quality Assurance (QA), and a background in the travel industry.
Responsibilities:
- Conduct thorough quality assessments of customer interactions in Japanese.
- Provide constructive feedback to customer support representatives for continuous improvement.
- Utilize QA metrics to identify trends, areas of improvement, and training needs.
- Collaborate with cross-functional teams to enhance overall customer service quality.
- Adapt to a 24/7 rotational shift schedule to meet business demands.
Qualifications:
- Native proficiency in Japanese language.
- Preferred experience in Quality Assurance (QA) and the travel industry.
- Education: Diploma or above, with a minimum of 3 years of relevant work experience. Bachelor’s degree fresh graduates are also applicable.
- B2 proficiency in English.
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
Other
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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