Mandarin speakers needed urgently | Call Centre Jobs

Gratitude Inc

525 Views

2 months ago

Mandarin speakers needed urgently | Call Centre Jobs

1-2 Year(s)

Pulau Pinang (Georgetown)

Job Description

Key Skills

Customer Service Mandarin BPO Call center Must be fluent in speaking both Mandarin and English

Be the first to apply for this job. Apply now

George Town ,Penang

Rotational Shift

Key Responsibilities:

•   Maintaining a positive, empathetic, and professional attitude toward customers always.

•   Responding promptly to customer inquiries.

•   Communicating with customers through various channels.

•   Acknowledging and resolving customer complaints.

•   Knowing our products inside and out so that you can answer questions.

•   Processing orders, forms, applications, and requests.

•   Keeping records of customer interactions, transactions, comments, and complaints.

•   Communicating and coordinating with colleagues as necessary.

•   Providing feedback on the efficiency of the customer service process.

•   Managing a team of junior customer service representatives.

•   Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

•   Bachelor’s Degree or at least Diploma or equivalent in any discipline.

•   Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

•   Call centre experience is not a ‘must’ but would be a distinct advantage

•   Minimum of 6 months work experience in customer support in any industry

•   Active Listening Skills.

•   Ability to handle queries and objections in a professional manner.

•   Passionate about communication and interacting with people is key to success in this role.

•   Able to receive continuous feedback and work in a fast-paced working environment

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.