Associate Customer Support (Japanese Language)

Hiring: Associate Customer Support (Japanese Language)

Location: Cyberjaya, Malaysia
Work Mode: Full-Time, Work From Office
Salary: RM 8,000–10,000 Basic (Based on Customer Service Experience) + RM 500 Transportation Allowance + Shift Allowance
Shift: Rotational Shifts (Morning & Afternoon)
Shift Timings: 8:00 AM–5:00 PM, 9:00 AM–6:00 PM, 1:00 PM–10:00 PM, 3:00 PM–12:00 AM (Malaysia Time)

Language Requirement:

• Native Japanese Speaker or JLPT N1 Certified

• JLPT N2 is not acceptable

Job Responsibilities:

• Handle customer inquiries through phone calls and provide prompt resolutions.

• Escalate priority issues to the appropriate team as required.

• Deliver excellent customer service while meeting quality and productivity targets.

• Stay updated with process changes and product updates.

• Maintain excellent attendance and punctuality.

• Perform additional responsibilities assigned by the supervisor.

Required Qualifications:

• Excellent verbal communication skills in Japanese.

• Strong customer service and problem-solving skills.

• Prior experience in the E-commerce industry is preferred.

• Willing to work rotational shifts.

• College or vocational school graduate, or equivalent work experience.

Education & Experience Requirements:

• University Graduate / Graduating in 2026 – Freshers are welcome.

• Vocational College Graduate – Minimum 4–5 years of work experience.

• High School Graduate – Minimum 7–8 years of work experience.

Benefits:

• Visa sponsorship for eligible candidates.

• Global applications are welcome.

• One-way flight ticket reimbursement for expatriates.

• One week hotel accommodation reimbursement upon relocation.

Selection Process:

• Complete the Japanese Language Assessment (JP LAT).

• Complete the Japanese Typing Test (Screenshot of the score is required).

• RMG Pre-Screening.

• Operations Interview (1–2 Rounds).

Questionnaire Link:
https://myglit.com/lateral/cref/335dcad89f

Note: Filling out the questionnaire form is mandatory. Profiles submitted without the completed questionnaire will not be considered.