Associate Customer Support (Japanese Language)

Gratitude Inc

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6 days ago

Associate Customer Support (Japanese Language)

4-8 Year(s)

RM 8 - RM 10 Thousand p.m

Selangor (Cyberjaya)

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Job Description

Key Skills

Customer Service Japanese language Problem-Solving Skills Excellent written and oral communications skills

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Hiring: Associate Customer Support (Japanese Language)

Location: Cyberjaya, Malaysia
Work Mode: Full-Time, Work From Office
Salary: RM 8,000–10,000 Basic (Based on Customer Service Experience) + RM 500 Transportation Allowance + Shift Allowance
Shift: Rotational Shifts (Morning & Afternoon)
Shift Timings: 8:00 AM–5:00 PM, 9:00 AM–6:00 PM, 1:00 PM–10:00 PM, 3:00 PM–12:00 AM (Malaysia Time)

Language Requirement:

Native Japanese Speaker or JLPT N1 Certified
JLPT N2 is not acceptable

Job Responsibilities:

Handle customer inquiries through phone calls and provide prompt resolutions.
Escalate priority issues to the appropriate team as required.
Deliver excellent customer service while meeting quality and productivity targets.
Stay updated with process changes and product updates.
Maintain excellent attendance and punctuality.
Perform additional responsibilities assigned by the supervisor.

Required Qualifications:

Excellent verbal communication skills in Japanese.
Strong customer service and problem-solving skills.
Prior experience in the E-commerce industry is preferred.
Willing to work rotational shifts.
College or vocational school graduate, or equivalent work experience.

Education & Experience Requirements:

University Graduate / Graduating in 2026 – Freshers are welcome.
Vocational College Graduate – Minimum 4–5 years of work experience.
High School Graduate – Minimum 7–8 years of work experience.

Benefits:

Visa sponsorship for eligible candidates.
Global applications are welcome.
One-way flight ticket reimbursement for expatriates.
One week hotel accommodation reimbursement upon relocation.

Selection Process:

Complete the Japanese Language Assessment (JP LAT).
Complete the Japanese Typing Test (Screenshot of the score is required).
RMG Pre-Screening.
Operations Interview (1–2 Rounds).

Questionnaire Link:
https://myglit.com/lateral/cref/335dcad89f

Note: Filling out the questionnaire form is mandatory. Profiles submitted without the completed questionnaire will not be considered.

Role

Japanese Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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