Gratitude Inc banner
MyGlit Jobs |  Jobs |   Customer Service Advisor - Mandarin Speakers in Mumbai & Delhi

Customer Service Advisor - Mandarin Speakers

Gratitude Inc
1015 Views
1 month ago

Customer Service Advisor - Mandarin Speakers

1-3 Year(s)
Kuala Lumpur (Titiwangsa, Kuala Lumpur, Ampang, Cheras, kl sentral)
Kuala Lumpur (Titiwangsa, Kuala Lumpur, Ampang, Cheras, kl sentral)

Job Description

Key Skills

Mandarin

1 candidate(s) have already applied for this Job. Apply now

POSITION SUMMARY:

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: email, chat, and callbacks

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Role

Customer Success Specialist

Timings

Day Shift (Permanent)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Customer Service Advisor - Mandarin Speakers in Mumbai & Delhi

Denyefa Idhiarhi

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

1 - 2 Year(s)

Customer Service Must be fluent in speaking both Mandarin and English

4 - 5 Thousand p.m

Kuala Lumpur, Malaysia

0 - 1 Year(s)

Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English

3 - 4 Thousand p.m

Pulau Pinang, Malaysia

0 - 1 Year(s)

Beauty Thai Customer service advisor

2 - 3 Thousand p.m

Pulau Pinang, Malaysia

0 - 3 Year(s)

Call Center Customer Service Taiwanese

5 - 7 Thousand p.m

Pulau Pinang, Malaysia

1 - 4 Year(s)

Customer Service Communication Skills Technical sales

5 - 6 Thousand p.m

Kuala Lumpur, Malaysia

1 - 3 Year(s)

Customer Service Taiwanese

5 - 6 Thousand p.m

Pulau Pinang, Malaysia

1 - 15 Year(s)

CRM (Customer relationship Management) Customer Relations Customer Service

20 - 80 Thousand p.m

Kuala Lumpur, Malaysia

1 - 15 Year(s)

CRM (Customer relationship Management) Customer Relations Customer Service

20 - 80 Thousand p.m

Kuala Lumpur, Malaysia

1 - 15 Year(s)

Supply Chain

10 - 50 Thousand p.m

Selangor, Malaysia

1 - 15 Year(s)

Supply Chain

10 - 50 Thousand p.m

Selangor, Malaysia