Customer Service Advisor - Mandarin Speakers (XSO Process)
Job Description
Key Skills
Be the first to apply for this job. Apply now
Title - Customer Service Advisor
DOJ - 22nd July and 5h Aug
Location - KL Sentral
POSITION SUMMARY:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
DUTIES AND RESPONSIBILITIES:
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs
1 - 15 Year(s)
6 - 8 Thousand p.m
Kuala Lumpur, Malaysia
Content Moderator (Mandarin)
Gratitude Inc1 - 2 Year(s)
3 - 4 Thousand p.m
Pahang, Malaysia
1 - 15 Year(s)
10 - 70 Thousand p.m
Kuala Lumpur, Malaysia
Quality Analyst-Non native/Native Japanese Speaker
Gratitude Inc0 - 1 Year(s)
10 - 12 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
Confidential
Johor, Malaysia
Gaming Jobs in Malaysia for Various languages
Gratitude Inc1 - 15 Year(s)
2 - 3 Thousand p.m
Kuala Lumpur, Malaysia
RPA Power Automation Intern
Teleperformance0 - 1 Year(s)
Confidential
Pulau Pinang, Malaysia
***유명 온라인 소셜 미디어 - B2B 커스터머 서포터 모집***
Teleperformance0 - 3 Year(s)
Confidential
Bayan Lepas, Malaysia
Hiring For Senior Buyer in Kuala Lumpur
Genpact Malaysia Sdn. Bhd.1 - 15 Year(s)
10 - 50 Thousand p.m
Kuala Lumpur, Malaysia
Customer Service Representative - Mandarin
Gratitude Inc1 - 2 Year(s)
Confidential
Kuala Lumpur, Malaysia