Customer Service Executive - English & Bahasa
Gratitude IncCustomer Service Executive - English & Bahasa
Job Description
Key Skills
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Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company’s products
Exceeding customer expectation in terms of customer service & accurate information.
Working in a team to achieve the required KPI elements and SLA.
To be successful in this role, the candidates will need to have:
Good communication skills (Based on project language requirements).
SPM leavers who are interested to start their career in a call center are also encouraged to apply – Full Training Provided.
Candidate are required to work on rotational shifts. Will be given 1 day off in a week.
Working experience in the service industry will be an added advantage for this position.
How this career will benefit the candidates:
Career Path: Candidate will have the opportunity to climb the corporate ladder to a managerial role in the future.
iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company.
English Training – Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills.
Additional benefits - Shift allowances, Performance incentives and Overtime claims.
Please complete the attached application form and assessment and share to us with your updated resume & typing test result from the below link:
Typing Test : https://www.typingtest.com/
Candidates need to choose 2 minutes duration & Hard Text option.
Typing Test Passing Score, Gross Speed: 25 WPM, Accuracy: 85 %
Role
Content Developer
Timings
Flexible (Permanent)
Industry
Telecom / ISP
Work Mode
NA
Process
Semi-Voice
Functional Area
Content / Editors / Journalists
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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