Customer Service Executive - Mandarin And Cantonese

Gratitude Inc

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2 months ago

Customer Service Executive - Mandarin And Cantonese

1-3 Year(s)

2 - 3 Thousand p.m

Johor (Johor Bahru)

Job Description

Key Skills

Customer Service Mandarin Cantonese english

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Customer Service Executive

Qualification: Completed with SPM, UEC, ICGSE certificate

Language: Mandarin, Cantonese and English

Job Description:

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issues related to the company's products

Exceeding customer expectations in terms of customer service and accurate information.

Working in a team to achieve the required KPI elements and SLA.

-Proficiency in English Communication (Speak, Read, Write) -Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products.

Exceeding customer expectations in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA.

Training Period : 1 month

Basic Salary (RM)

Traditional Mandarin and English: 3,000

Mandarin, Cantonese and English: 2,100

Key Performance Indicator (KPI): 400

Night Shift Allowance: 300

Overtime: If required

Working days: 6

Shuttle service provided: Yes

Typing Score: Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift: 24 Hours

(Compulsory working on Public Holidays and Weekends)

Interview mode: walk-in

Attraction: 1 month Accommodation Provided For Outstation * Upon request, with 6-month(s) services bond

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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