Customer Service Executive Mandarin / English

Gratitude Inc

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2 months ago

Customer Service Executive Mandarin / English

1-3 Year(s)

3 - 4 Thousand p.m

Johor

Job Description

Key Skills

Customer Relations Customer Service Mandarin english Customer oriented Customer Acquisition New Customers Customer Service Agent Mandarin or Cantonese Voice Support Proficient in the Mandarin language Have experience at least 2 years in inbound calls exclusive to Mandarin customers mandarin + english speaker

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Customer Service Executive

Qualification: Completed with SPM, UEC, ICGSE certificate

Language: Mandarin, Cantonese & English

Salary - 3000 MYR plus Allowance upto 700 MYR for Mandarin plus English Speakers

Joining Bonus - Upto 5000 MYR.

Location - Johor Bahru & Ara Damansura

Job Description:

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products

Exceeding customer expectation in terms of customer service & accurate information.

Working in a team to achieve the required KPI elements and SLA.

Proficiency in English Communication (Speak, Read, Write) -Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products.

Exceeding customer expectation in terms of customer service & accurate information.-Working in a team to achieve the required KPI elements and SLA.

Working days- 5.5 / 6

Shuttle service provided- Yes

Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift - 24 Hours

(Compulsory working on Public Holidays and Weekends)

Send your CV to brenda@gratitudeindia.com

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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