CUSTOMER SERVICE REPRESENTATIVE
Gratitude IncCUSTOMER SERVICE REPRESENTATIVE
Job Description
Key Skills
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This role requires prior experience in customer service within the airline industry, coupled with fluency in both Japanese and English languages.
Responsibilities:
Utilize your airline industry experience to address inquiries related to reservations, flight information, baggage, and other travel-related matters.
Assist passengers with changes to bookings, cancellations, and other service-related requests.
Resolve customer issues and complaints promptly and professionally.
Collaborate with internal departments to ensure a seamless and efficient customer experience.
Maintain accurate records of customer interactions and transactions.
Stay updated on airline policies, procedures, and industry developments.
Qualifications:
Diploma or above in any discipline.
Fluency in English and thai native, with excellent verbal and written communication skills in both languages.
Prior experience in customer service within the airline industry is mandatory.
Strong interpersonal skills with the ability to work collaboratively in a team.
Detail-oriented with excellent organizational and multitasking abilities.
Proficient in using airline reservation systems and customer service software.
A positive attitude and a commitment to delivering top-notch customer service.
Role
Customer Care Officer
Timings
Day Shift (Permanent)
Industry
Hotels / Restaurants / Airlines / Travel
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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