Customer Service Specialist - Mandarin

Gratitude Inc

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10 hours ago

Customer Service Specialist - Mandarin

1-3 Year(s)

4 - 5 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

Customer Service Mandarin Proficient in the Mandarin language Must be fluent in speaking both Mandarin and English

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Responsibilities

Ensure all communication is handled professionally and promptly but with a human touch across all channels

Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand

Meet targets and requirements set by the client and management.

Appropriate knowledge and information shared by the client and management team.

Take the extra mile to engage with consumers

Skills Advanced English level (C1) both written and spoken

Excellent communication skills both written and spoken

Contact centre experience of at least 1 year

Track record of achieving targets

Problem-solving oriented

Consumer-oriented mindset

Great interpersonal skills

Technology adept

Familiarity with CRM systems

Basic IT skills, including using multiple operating systems

Research skills

Detail-oriented

Ability to work well in a team as well as on your own

Salary: RM 4500- RM 4900

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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