Customer Service Telco

Gratitude Inc

2355 Views

15 hours ago

1-2 Year(s)

RM 4 - RM 5 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Customer Service good communication skills Telecom, Must be fluent in speaking both Mandarin and English

11 candidate(s) have already applied for this Job. Apply now

Local malaysian MANDARIN speaker with Telco Exp of 1 yr in Customer Service in TELCO PROJECTS

Salary : Basic : 4000MYR + Housing allowance 200MYR + KPI allowance max up to 300MYR + Night shift allowance max up to 320MYR

Job requirement/Skill

• Education: A diploma holder or higher is preferred.

• Minimum of 1 year relevance working experience in a voice channel in customer service

• Communication skills: Excellent verbal and written communication skills are essential for a customer

service representative.

• Customer service skills: A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues.

• Computer skills: Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.

• Time management skills: Strong time management skills are important to manage multiple customer

inquiries simultaneously and meet customer service targets.

• Availability: Customer service representatives are often required to work flexible schedules, including

evenings, weekends, and holidays.

• Sales skills: some customer service representatives may be required to upsell or cross-sell products

and services.

• Experience in telco industry and serving Singapore market will be an added advantage.

Responsibilities

Your main duties will include:

• Providing exceptional customer service by addressing their inquiries, complaints, and feedback with

empathy, patience, and professionalism.

• Understanding customer needs and providing tailored solutions to their problems.

• Improving customer experience by identifying pain points and developing strategies to address them so as to achieve customer’s satisfaction and loyalty.

• Collaborating with other teams, such as marketing, sales and product development, to ensure that our customers have a seamless experience across all touchpoints.

Benefits

• A competitive salary with performance-related pay and early morning shift allowance

• A bright, modern, and exciting place to work with excellent facilities.

• Great work culture and supportive colleagues

• Career growth opportunities

• Annual reward and recognition events

• Medical benefits

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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