Customer Success Specialist – Native Taiwanese

Gratitude Inc

1591 Views

18 hours ago

0-1 Year(s)

Pahang

Job Description

Key Skills

Communication Critical Thinking Mandarin

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Join a dynamic, international team in the vibrant city of George Town, Penang. We are seeking enthusiastic individuals to fill the role of Customer Success Specialist. If you're passionate about communication, enjoy interacting with people, and thrive in a multicultural environment, this opportunity is for you!

Key Requirements:

Bachelor’s Degree or at least Diploma or equivalent in any discipline.

Minimum 6 months to 1 year of call center experience.

Fluent in Mandarin, with excellent English language proficiency (reading, writing, speaking, and aural comprehension).

Ability to handle queries and objections professionally.

Strong customer service orientation.

Demonstrated critical thinking and a proactive attitude.

Composed communication skills in challenging situations.

Minimum typing speed of 40wpm with a 90% accuracy score.

Computer literate, familiar with Microsoft Windows and Microsoft Office.

Qualifications:

Freshers or experienced Taiwanese resources welcome.

English proficiency at Level B2.

Offer:

Opportunity to work abroad in a multicultural environment.

Join a young, energetic, and supportive team.

Competitive salary and attractive incentives.

5 working days with rotational shifts.

Additional benefits include a housing allowance, flight ticket, and a one-week hotel stay.

Start Date: Immediate Joiners

Role

Customer Retention Specialist

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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