Customer Support Executive
Gratitude IncCustomer Support Executive
Job Description
Key Skills
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Looking for Local Malaysian with JLPTN1 or N2 Japanese Language Certification We are looking for a candidate who are currently working as a TL but has interest in WFM.
Flexible for 24/7.
Salary range RM7,000-9,000.
Key Responsibilities:
•Driving Key Performance Metrics for the assigned Business Entities (Region / Site / Language Groups)
• Ensure Visibility by providing meaningful insights to stake holders in a timely and consistent manner.
• Highlight Risks / Raise Alerts on any delays / derailments experienced while driving business results.
• Ensure Adherence to WFM Processes
• Identify and drive process improvements that have a positive impact on Business Results, Client and Employee Experience.
• Collaborate with colleagues & client – within WFM and Operations to drive Business Outcomes
• Understanding of WFM
Desired Skills:
• Good Excel and Power point Skills
• Strong ownership and can-do attitude, dealing with ambiguity
• Knowledge of WFM Tools will be an added advantage.
• Sound knowledge of WFM , Real time monitoring and Scheduling (Optional for Ops TL)
• Knowledge of Ops metrics and revenue improvisation
• Output focused
Role
Any Other
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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