Japanese customer service .
Gratitude IncJapanese customer service .
Job Description
Key Skills
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1 Attend incoming customer contacts (via telephone, email, chat or via any other medium), log call details onto CRM / call tracking systems and perform call follow up tasks according to procedures.
2 Perform outbound contacts (via telephone, email or via any other medium) in response to incoming contacts and update information in CRM / call tracking systems according to procedures.
3 Deliver a consistent high level of customer service.
4 Ensure correct representation of the customer’s corporate and brand images in all interactions.
5 Maintain product and procedural knowledge and expertise associated with supported products and brands.
6 Escalate potential service issues with Supervisor or designated customer contact person / group.
7 Provide cover for other First Line Agents in their absence, either within the same team or across teams.
8 Liaise with Supervisor on specific projects where requested.
9 Understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
10 Attend regular Team Meetings.
11 Work on additional tasks required by team management related to keeping up desk performance, quality and customer satisfaction.
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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