Team Lead - English speakers
Job Description
Key Skills
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Vacancy: Team Lead - English Speaker
Location - KL Sentral, Kuala Lumpur or Kelana Jaya, Selangor, Malaysia.
Salary Range: RM 5500 to 6,500
Start Date: ASAP/Immediately
Education: Min Degree
Specialization: *Risk Operation*
Full time-24/7
Language- English
RESPONSIBILITIES:
• Ability to Deep Dive on completed transactions that being flagged with high-risk flag for
post manual review to evaluate it is a potential fraud, and instantly share fraud trend to
fraud strategy team. Strictly following chargeback operation standard SOP and
requirement to handle representment case.
• Ability to guide the team on completing the chargeback cases within SLA/Pre-set time
given, ensuring all the representment documents are gathered correctly and match the
case with chargeback reason.
• Provide mentorship, guidance, and career development to members of their team. Lead a
high-performing team through an exciting transition to build problem solving, critical
thinking, analytical and technical capabilities which will enable the department to develop
deeper, more scalable solutions.
• Establish team goals and work with direct reports on strategies for executing, measuring
progress, and sharing results. Deliver projects involving quantitative analysis, industry
research, and strategy development, working directly with global cross-functional teams
to problem solve analytical approaches and develop solutions.
• Identify actionable insights, suggest recommendations, and influence team strategy
through effective communication.
REQUIREMENTS:
Bachelor’s degree or equivalent diploma
• Minimum 2-3 years of people management experience as TL.
• Excellent written and verbal communication skills in English and one local language
• Has the ability to deliver feedback and coaching to team members basis the collected data
from Quality monitoring and reporting development plan to stakeholders in an actionable
format.
• Must be able to spot trends and tendencies with data and drives team to look for insights.
• Strategic thinker with strong analytical and creative problem-solving skills
• Must be able to collaborate with the client on pressing concerns and partner with internal
stakeholders on action plan execution.
• Significant experience in a complex fast paced environment
• Passion for ensuring an excellent user experience
Role
Team Leader
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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