C2M Expert – Functional and Technical
Gratitude IncC2M Expert – Functional and Technical
Job Description
Key Skills
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Required Technical Skill Set :- Oracle C2M
Desired Experience Range :- 5+ years
Salary Range :- 75k to 125k
Hybrid/BGC
Dayshift
Desired Competencies (Technical/Behavioral Competency)
Must have :-
- 5+ years of Experience on Oracle C2M or CC&B and MDM functional like
customer service, billing, OUI framework, integration with MDM, Meter data
management, OU framework, integration with CC&B - Sound knowledge in modules like billing, payments, meter read and meter
management, credit and collections, case management, move-in move out,
new connections etc. - Experience in Config tool such as BO, MO, UI Map, Business script, Service
Script, BPA script, Zones and Portals - Knowledge of C2M/CCB/MDM batches, algorithms and plug in points
- Experience in Solution Design and support
- Good communication Skills
Good to have :-
- Functional Knowledge on utility industry
- Experience on managing Commercial and Industrial utility customers
- Stakeholder Management
Role descriptions / Expectations from the Role :-
1 Oracle C2M/ CC&B and MDM Solution Design, development and support
2 Testing execution
3 Stakeholder Management
Role
Other Language Expert
Timings
Day Shift (Contract To Hire)
Industry
BPO
Work Mode
NA
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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