C2M Expert – Functional and Technical

Gratitude Inc

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2 years ago

C2M Expert – Functional and Technical

5-10 Year(s)

70 - 150 Thousand p.a

Manila

Job Description

Key Skills

Oracle C2M

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Required Technical Skill Set :- Oracle C2M

Desired Experience Range :- 5+ years

Salary Range :- 75k to 125k

Hybrid/BGC

Dayshift

Desired Competencies (Technical/Behavioral Competency)

Must have :-

5+ years of Experience on Oracle C2M or CC&B and MDM functional like

customer service, billing, OUI framework, integration with MDM, Meter data

management, OU framework, integration with CC&B

Sound knowledge in modules like billing, payments, meter read and meter

management, credit and collections, case management, move-in move out,

new connections etc.

Experience in Config tool such as BO, MO, UI Map, Business script, Service

Script, BPA script, Zones and Portals

Knowledge of C2M/CCB/MDM batches, algorithms and plug in points

Experience in Solution Design and support

Good communication Skills

Good to have :-

Functional Knowledge on utility industry

Experience on managing Commercial and Industrial utility customers

Stakeholder Management

Role descriptions / Expectations from the Role :-

1 Oracle C2M/ CC&B and MDM Solution Design, development and support

2 Testing execution

3 Stakeholder Management

Role

Other Language Expert

Timings

Day Shift (Contract To Hire)

Industry

BPO

Work Mode

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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