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MyGlit Jobs |  Jobs |   Customer Service Representative | Technical Support Representative | Alorica Clark in Mumbai & Delhi

Customer Service Representative | Technical Support Representative | Alorica Clark

Dyninno
1262 Views
1 month ago

Customer Service Representative | Technical Support Representative | Alorica Clark

0-50 Year(s)
15 - 20 Thousand p.m
Pampanga
Pampanga

Job Description

Key Skills

Customer Service Technical Support Communication Skills

2 candidate(s) have already applied for this Job. Apply now

Summary



Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care, telesales, credit and collections and/or remote technical support for clients. Use computerized system for tracking, information gathering, and/or trouble-shooting issues to provide high quality customer experience. Maintains and updates records and databases in accordance with prescribed formats and system requirements.



 



 



Essential Duties & Responsibilities



 Answers and initiates a variety of real-time inbound and/or outbound voice and/or non-voice based services.



 Verifies and updates customer information, responds to queries and resolves issues.



 Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.



 Accurately document and update records and databases in accordance with prescribed formats and required systems.



 Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.



 Follow up in a timely manner to ensure customer satisfaction and to maintain optimum service levels and customer relations.



 Understand all programs, systems, and procedures necessary to perform job effectively.



 Where applicable, communicate with customer to resolve any account questions or inquiries.



 Communicate feedback and progress to management.



 Maintain diplomacy and tact when dealing with upset or escalated calls.



 Escalate customer complaints and/or calls through the appropriate channel to management.



 Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.



 Knowledge, understanding, and compliance with company policies and procedures.



 Provide feedback to management concerning possible problems or areas of improvement.



 Make recommendations to implement improved processes.



 Perform other duties as assigned by management.



 



Knowledge, Skills, Abilities & Other Characteristics:



 Ability to maintain the highest level of confidentiality.



 Observe professionalism and integrity in handling calls.



 Proficient personal computer skills, including Microsoft Office.



 Excellent interpersonal, written, and oral communication skills.



 Ability to work in a team fostered environment.



 Ability to work in a multi-tasked environment.



 Ability to prioritize and organize work.



 Ability to adapt to a flexible schedule.

Role

DSA/Company Representative

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Insurance Agent

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Customer Service Representative | Technical Support Representative | Alorica Clark in Mumbai & Delhi

Shiarra Anne Gozun

Recruiter - Dyninno

NA, philippines

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500+ Posts

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