AML Regulatory Compliance Supervisor | Onsite/Hybrid in Manila
Gratitude IncAML Regulatory Compliance Supervisor | Onsite/Hybrid in Manila
Job Description
Key Skills
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JOB TITLE: AML Regulatory Compliance Supervisor
WORK SETUP: Onsite/ Hybrid in Taguig or Cubao, Quezon City
WORK SHIFT: Night shift, Weekends Off
Salary budget: Confidential (Will be discussed during the job offer)
Headcount: 1
OVERALL PURPOSE: This is for an experienced Team Lead to manage a team of KYC analysts. The successful candidate will own day-to-day delivery, analyst performance, and quality outcomes for their pod, while serving as the first line of escalation of operational issues.
SKILLS AND QUALIFICATIONS:
• KYC Team Lead
• 3 to 5 years of KYC-relevant experience
• 3 years of supervisory experience
RESPONSIBILITIES:
• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.
Additional Information:
• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role
Role
Head/VP/GM-Regulatory Affairs
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
Accounting / Tax / Company Secretary / Audit
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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