Banking CSR - Concentrix IT Park - Onsite - 6 Months BPO Exp
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12 hours ago
Experience
0–15 Year(s)
₱
Salary
₱ 18 – 20K
p.m
Location
NA
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Job Description
Banking CSR - Account Opening - Concentrix IT Park - Onsite - 6 Months BPO Exp
Location: Concentrix IT Park, Cebu - Onsite
Work Setup: Onsite - Shifting
Salary: Competitive + Benefits
About The Role:
Great opportunity for candidates with BPO experience! We are looking for Financial Customer Service Representatives to support Account Opening for banking / financial customers at Concentrix IT Park, Cebu. This role is open to High School graduates with at least 6 months BPO experience.
Job Details:
Role: Financial CSR - Account Opening
Location: Concentrix IT Park, Cebu - Onsite
Work Setup: Onsite
Salary: Competitive Salary + Benefits Package
Benefits:
- Competitive salary and career growth opportunities
- Supportive team culture with training and development
- Hands-on experience in the financial services industry
Responsibilities:
- Respond to customer inquiries about financial accounts and account opening via phone, chat, and email
- Assist with billing, transactions, and general account-related concerns
- Deliver accurate information and outstanding customer service
- Properly log all interactions and resolutions
- Work with internal teams to ensure timely issue resolution
- Consistently meet quality, productivity, and CSAT goals
Qualifications:
- At least High School / Senior High School Graduate, College Undergraduate, or College Graduate
- Minimum 6 months BPO / Call Center experience required
- Good English communication skills
- Customer-focused and willing to work onsite in IT Park, Cebu
- Amenable to shifting schedule
Key Skills
7 Skills
Call Center
Inbound BPO
BPO Voice Process
International Call Centre
BPO Call center
Call centre voice
BPO call centre
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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