Bilingual Spanish Customer Service Executive

Gratitude Inc

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1 hour ago

Bilingual Spanish Customer Service Executive

1-3 Year(s)

Quezon Calabarzon

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Job Description

Key Skills

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Bilingual Spanish Customer Service Executive

Job Description

We are looking for Bilingual Spanish Customer Service Executives to handle customer interactions and provide effective support in English and conversational Spanish. The role requires strong customer service skills, clear communication, and the ability to work in a fast-paced BPO environment.

Key Responsibilities

Handle customer inquiries and provide accurate and timely assistance.
Communicate effectively with customers in English and conversational Spanish.
Resolve customer concerns while maintaining a high level of customer satisfaction.
Follow established customer service processes, policies, and procedures.
Accurately document customer interactions and required information.
Escalate complex issues to the appropriate teams when necessary.
Meet defined quality, productivity, and customer service standards.
Work effectively in a shifting and night-shift environment.

Qualifications

Must be at least a High School Graduate.
Conversational Spanish skills are required; advanced certification is not necessary.
Minimum 1 year of BPO Customer Service experience.
Previous experience as a Bilingual Spanish CSR is preferred but not mandatory.
Strong verbal and written communication skills.
Good customer service and problem-solving skills.
Must be willing to work onsite in Bridgetowne, Quezon City or Ortigas, Pasig City.
Must be willing to work on a night-shift / shifting schedule.

Compensation

PHP 40,000 – PHP 55,000 per month.
Salary increase should not exceed 30% of the candidate's previous total compensation package.

Interview Process

HR Round – Virtual
VNA Round – Virtual/Onsite
Operations Round – Virtual/Onsite

Pre-Screening Questions

Highest educational attainment
Level of Spanish language proficiency
Years of Bilingual Spanish CSR experience
Years of BPO CSR experience
Last drawn salary
Expected salary
Willingness to work onsite in Ortigas, Pasig City or Exxa Tower, Bridgetowne, Quezon City on a shifting/night-shift schedule
Notice period

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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