BPO Customer Support (Retail) in Cebu Location

Gratitude Inc

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8 hours ago

BPO Customer Support (Retail) in Cebu Location

0-10 Year(s)

15 - 30 Thousand p.m

Cebu Central Visayas (Lapu Lapu city, Mandaue City, Minglanilla, Toledo City, Cebu City)

Job Description

Key Skills

BPO Recruiter Inbound BPO BPO Voice Process BPO Skills BPO Operations BPO industry BPO Recruitment BPO Hiring BPO Call center International BPO BPO/ITES BPO Payroll bpo BPO call centre BPO Experience is a must BPO/ IT BPO international voice account experience Quality experience in BPO Atleast 1 year BPO Customer Service Atleast 1 year BPO Experience

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BPO Customer Support – Retail (Job Description / Profile)

Role Summary

As a Customer Support Representative – Retail (BPO), you will be responsible for providing excellent customer service to retail customers through phone, email, chat, or social media. Your goal is to resolve customer issues, answer product queries, support order processing, and ensure a positive shopping experience.

‍ Key Responsibilities

Handle inbound customer inquiries related to products, orders, returns, and billing.
Provide timely and accurate information via phone, email, and live chat.
Resolve customer issues and complaints with empathy and professionalism.
Assist customers through the entire order lifecycle (order placement, tracking, cancellation).
Maintain records of customer interactions using CRM tools.
Work towards achieving KPIs like resolution time, customer satisfaction, and call quality.
Escalate complex issues to supervisors when required.
Follow company policies, procedures, and quality standards.

Skills & Qualifications

Must-Have

Excellent communication skills (English; additional languages a plus)
Customer-centric attitude with patience and empathy
Basic computer skills & familiarity with CRM systems
Ability to handle high call/chat volumes
Team player with a positive approach

Preferred

Prior BPO/retail customer support experience
Multitasking skills with attention to detail
Problem-solving mindset

Performance Metrics

Customer Satisfaction Score (CSAT)
Average Handle Time (AHT)
First Call Resolution (FCR)
Quality Assurance Scores

Typical Work Environment

Work From Office
Shift flexibility including evenings and weekends
Supportive team environment with training provided

Minimum HS graduate with 6 months experience

Location: [Cebu / Work From Office ]

What We Offer

Competitive pay + performance incentives
Training & career growth opportunities
Friendly and supportive work environment
Flexible shift options (if applicable)

How to Apply

Contact / Apply: [Email]

Limited openings – Apply now!

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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