BPO Fraud Supervisor - Senior Analyst
Gratitude IncBPO Fraud Supervisor - Senior Analyst
Job Description
Key Skills
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We’re Hiring: Fraud Supervisor / Senior Analyst – Night Shift (Taguig)
What You’ll Do:
Lead investigations across Account Takeover, First- & Third-Party Fraud, Synthetic Identity Fraud, APP Fraud, Money Mule & New Account Fraud
Conduct in-depth research and provide resolutions to complex fraud cases
Supervise and guide team members, ensuring compliance with SOPs and regulatory standards
Maintain accurate documentation and escalate cases beyond your scope
Continuously upskill in fraud detection, investigation, and process improvements
Requirements:
Bachelor’s degree (any course)
3–5 years of fraud experience, with at least 1 year in supervisory roles
Currently based in the Philippines and able to work onsite
QA experience not required (training provided)
What’s in it for You:
PHP 40K–65K (, final offer based on client/project)
Joining bonus up to PHP 45,000 (T&C apply)
Career growth and hands-on fraud upskilling
Role
Fraud Analyst
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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