BPO Quality Assurance Manager (Telecommunications)

Gratitude Inc

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3 weeks ago

BPO Quality Assurance Manager (Telecommunications)

2-5 Year(s)

₱ 80 - ₱ 100K p.m

Davao

Job Description

Key Skills

.NET Coaching Quality Management System Stakeholder Management Business Leads coaching skills Quality Assurance Manager BPO Experience is a must Quality Monitoring Core Operational & Leadership Skills telecommunications industry Leadership skills, takes initiative, self-starter, critical thinking and a problem solver

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Quality Assurance Manager (Telecommunications)

Location: Davao City, Philippines
Work Setup: Onsite (Night Shift)
Salary: PHP 80,000–100,000/month (package)

We are seeking an experienced Quality Assurance Manager to lead quality initiatives for a telecommunications customer support program. In this role, you will oversee quality monitoring, provide coaching and feedback, ensure compliance with quality standards, and lead a team of QA specialists to drive continuous performance improvement.

Requirements:

- Minimum 2–3 years of BPO experience supporting a telecommunications account.
- At least 1 year of experience as a Quality Assurance Manager.
- Recent telecommunications industry experience is required.
- Experience supporting the AT&T program is an advantage.
- Strong leadership, coaching, analytical, and stakeholder management skills.

Selection Process:

- Hiring Team Interview
- QA Presentation (if required)

Application Questions:

- Highest educational qualification
- Total years of BPO experience in a telecommunications account
- Years of experience as a QA Manager
- Do you have experience supporting the AT&T program? If yes, for how long?
- Current/most recent salary
- Expected salary

Role

Quality Manager

Timings

Night Shift (Permanent)

Industry

Telecom / ISP

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Munachimso Dike

Recruiter - Gratitude Inc

NA, nigeria

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