Business Analyst (Project Management & Transformation)
Gratitude IncBusiness Analyst (Project Management & Transformation)
Job Description
Key Skills
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BThe Business Analyst will support digital transformation and process improvement initiatives within a BPO environment. This role is responsible for analyzing current business operations, identifying opportunities for optimization, and collaborating with cross-functional teams to implement sustainable solutions.
Key Responsibilities
Analyze existing business processes, workflows, and systems to identify improvement opportunities
Gather and document detailed business requirements from stakeholders
Use data analysis techniques to uncover insights and guide transformation strategy
Partner with IT teams and technical stakeholders to design and implement digital solutions
Support project planning, timelines, risk assessment, and resource coordination
Assist in change management activities including user training and adoption support
Monitor KPIs and evaluate post-implementation performance
Provide regular updates and presentations to stakeholders and leadership
Stay updated with emerging digital technologies and transformation trends
Qualifications
3–5 years total BPO experience
2–3 years experience in Process Improvement or Business Transformation
Exposure to domains such as Social Media, Healthcare, Telecom, BFSI, Retail, Ecommerce, Manufacturing, HiTech, or F&A
Lean Six Sigma (YB/GB) – preferred
PMP Certification – preferred
Strong analytical and problem-solving skills
Experience with BPM and PM tools (FIGMA, VISIO, JIRA, Microsoft Suite)
Excellent written and verbal communication skills
Self-driven with strong ownership and flexibility
Role
Business/EDP Analyst
Timings
Day Shift (Permanent)
Industry
Telecom / ISP
Work Mode
Hybrid
Process
Chat
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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