Business Transformation Senior Manager
Gratitude IncBusiness Transformation Senior Manager
Job Description
Key Skills
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Key Skills
Black Belt Trained or Certified, Business Excellence, RPA Solutions, ArtificialIntelligence
Process Improvement, BPO Experience, .Shared Services
POSITION TITLE: Business Transformation Senior Manager
WORK SETUP: Hybrid
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends off
Project/Team Location: Taguig Uptown Bonifacio Taguig CIty
SKILL AND QUALIFICATIONS:
• Local Preferred - Open to Non-Local
• Black Belt Trained or Certified with relevant experience in AI and RPA
• 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
• At least 10 years of experience in leadership position
• 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
RESPONSIBILITIES:
• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation, monitoring, measurement, and analysis of standardized processes
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities
Role
Corporate Planning/Strategy Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Hybrid
Functional Area
Corporate Planning / Consulting / Strategy
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