Senior Manager Business Transformation
Job Description
Key Skills
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Job TItle: Senior Manager Business Transformation
- Project Shift Schedule: Mid Shift
- Work Mode : Hybrid
- Project Rest Days: Weekends Off
- Work Location: Taguig Uptown Bonifacio Tower 3
- Department: Business Transformation.
Requitred Skilss & Qualifications
• Filipinos Local Preferred - Open to Non-Locals with valid work VISA in the Phillipines.
• Black Belt Trained or Certified with relevant experience in AI and RPA
• 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
• At least 10 years of experience in leadership position
Role & Responsibilities:
• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation, monitoring, measurement, and analysis of standardized processes
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities
Role
Operations Director
Timings
Afternoon Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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