Cantonese Bilingual Customer Service Representative (CSR)

Job Description: Cantonese Bilingual Customer Service Representative (CSR)

Employment Type: Project-Based
Work Location: Makati, Philippines (Onsite)
Work Schedule: Flexible / Shifting Schedules (24/7 Operations)
Salary: To Be Discussed
Open Positions: 6–8
Target Start Date: November 2, 2026

Job Overview

We are looking for Cantonese-English bilingual Customer Service Representatives to join a project-based team in Makati. The ideal candidates should be proficient in both Cantonese and English, possess strong communication skills, and be comfortable working onsite with flexible shifts in a 24/7 operational environment.

Candidates from both BPO and non-BPO backgrounds are welcome, provided they meet the language proficiency and experience requirements.

Key Responsibilities

• Handle customer inquiries and provide professional support in Cantonese and English.

• Communicate clearly with customers through the applicable support channels.

• Understand customer concerns, provide accurate information, and resolve issues efficiently.

• Maintain accurate customer records and document interactions as required.

• Follow established procedures, service standards, and quality guidelines.

• Collaborate with team members to ensure a positive customer experience.

• Adapt to changing schedules and operational requirements.

Qualifications

• Proficient in Cantonese and English, both spoken and written.

• Preferably does not require visa sponsorship.

• 2–3 years of total work experience; non-BPO experience is acceptable.

• Willing to work onsite in Makati, Philippines.

• Amenable to flexible or shifting schedules, including shifts supporting 24/7 operations.

• Available to start on or before November 2, 2026.

• Strong interpersonal, communication, and problem-solving skills.

Questionnaire Link: https://myglit.com/lateral/cref/daf390815d

Important Note: Please upload or submit only the latest version of your CV for the client's review.

Qualified candidates are encouraged to apply and complete the questionnaire as soon as possible.