Client Services Manager

Job Title: Client Services Manager

‎Program: Travel and Hospitality

‎Work Location: MOA

‎Work Setup & Schedule: Onsite/Night Shift

‎Salary:110k max (package )

‎Headcount: 1

‎Start Date: ASAP

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‎Note: Former Teleperformance, PSG Global Solutions, and Majorel employees are not eligible for rehire, either directly or through third-party agencies.

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‎Job Details:

‎What you’ll be doing

‎Manage a team of customer service representatives, providing coaching, training and performance feedback

‎Monitor and analyze team and individual performance metrics to identify areas for improvement

‎Implement effective quality assurance processes and provide feedback to drive operational excellence

‎Collaborate with department heads to optimize workflows and implement new policies or procedures

‎Foster a positive, motivating team environment to support high staff engagement and retention

‎Identify and address any operational issues, escalating to senior management as needed

‎Ensure full compliance with client requirements, contractual obligations and internal policies

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‎Minimum 3 years of CS Manager experience in a BPO environment

‎At least 1–2 years of contact center supervisory experience

‎Strong people management, coaching, and team development skills

‎Strong communication, problem-solving, and stakeholder management skills

‎Experience with contact center metrics, reporting tools, QA, and compliance

‎Proven experience in Finance and Billing Operations

‎Strong Client Services Management / Account Management experience

‎Experience in reviewing, interpreting, and managing SOWs

‎Experience handling financial/billing processes and operational requirements

‎Willingness to work on a shifting schedule

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‎IMPORTANT: We are NOT accepting Operations Manager backgrounds for this role. Please prioritize candidates whose background is specifically aligned with Client Services Management / Account Management, with strong Finance & Billing Operations and SOW management experience.

‎*** Recruitment Process: TA interview, Ops Interview, and Client Interview***

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‎Pre-Screening Notes

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‎Years of experience as a CS Manager in BPO

‎Years of experience as a Contact Center Supervisor / Operations Supervisor

‎Do you have travel and hospitality experience?

‎Last drawn salary:

‎Expected salary: