Clinical Service Desk Analyst (CSDA)
575 Views
2 weeks ago
Experience
1–2 Year(s)
₱
Salary
₱ 38.5 – 44.5K
p.m
Location
Manila, Cebu Central Visayas
3 candidate(s) already applied
Job Description
- About the Role:
Clinical Service Desk Analyst to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.
Key Responsibilities - Provide technical support via phone, email, chat, or ticketing system
- Diagnose and resolve hardware/software issues in clinical systems
- Log, categorize, and prioritize incidents with detailed documentation
- Escalate complex issues to higher-level teams or vendors
- Assist clinicians with application use and training
- Contribute to knowledge base articles and troubleshooting guides
- Ensure compliance with healthcare regulations (HIPAA, etc.)
- Collaborate with clinical staff, IT teams, and vendors
Qualifications - Strong understanding of healthcare workflows, clinical applications, and EHR systems
- Familiarity with healthcare compliance standards
- Excellent communication skills
- Strong problem-solving and customer service orientation
- Ability to multitask in a fast-paced environment
Mandatory Requirements - Healthcare Service Desk background - Required
- At least 1 year of relevant experience
- Excellent English communication skills (minimum C1 proficiency level)
- Must be amenable to client and program requirements
Preferred Experience - IT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools
- Experience troubleshooting healthcare applications and EHR systems
- Basic knowledge of ITIL processes in SLA-driven environments
- BPO experience is not required but a strong Healthcare Service Desk Background is preferred
Kindly answer the pre-screening questions and send as comment while applying.
Pre-Screening Notes: - Years of relevant experience:
- Experience with a Healthcare Service Desk background
- Experience with IT Service Desk (L1/L2) support
- Experience with EHR system
- BPO Experience
- Last drawn salary
- Expected salary
Key Skills
4 Skills
Service Desk
EHR
Healthcare Workflow
clinical application
Role Specifications
Role
Admin Services/Medical Facilities
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Medical Professional / Healthcare Practitioner / Technician
Similar Jobs
Customer Service Representative (Medical)
Gratitude Inc • 1 – 2 Year(s)
Customer Service
General customer service
Excellent Communication, Customer Service and Empathy Skills
₱ 25 – 33K p.m
Manila, Philippines
Sr. Network Engineer
Gratitude Inc • 5 – 10 Year(s)
Network solutions
Troubleshooting
Automation Scripts
Confidential
Manila, Philippines
Senior Business Intelligence Manager – Workforce Management (WFM)
Gratitude Inc • 1 – 3 Year(s)
bpo
WFM.
OpenAI Codex or Claude Co-work/Code, or any AI initiative
Confidential
Manila, Philippines
Business Development Associate/ Lead Generation Specialist
Gratitude Inc • 2 – 3 Year(s)
Cold Calling
Lead Generation
B2B Sales experience (business development, cold calling experience)
₱ 30 – 35K p.m
Manila, Philippines
PHRN CODERS-Hybrid setup
Gratitude Inc • 2 – 6 Year(s)
coding
Medical coder
medical coding
₱ 50 – 54K p.m
Manila, Philippines
About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
Location
NA, nigeria
Network
0+ Followers
Activity
500+ Posts
Interview Tips
Curated for this role
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Mobile App
Get the Best Jobs
Right on your fingertips with instant alerts