Clinical Service Desk Analyst (CSDA)

Gratitude Inc

24 Views

6 hours ago

Clinical Service Desk Analyst (CSDA)

1-2 Year(s)

₱ 38.5 - ₱ 44.5K p.m

Manila, Cebu Central Visayas

Job Description

Key Skills

Service Desk EHR Healthcare Workflow clinical application

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About the Role:
Clinical Service Desk Analyst to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.

Key Responsibilities
Provide technical support via phone, email, chat, or ticketing system
Diagnose and resolve hardware/software issues in clinical systems
Log, categorize, and prioritize incidents with detailed documentation
Escalate complex issues to higher-level teams or vendors
Assist clinicians with application use and training
Contribute to knowledge base articles and troubleshooting guides
Ensure compliance with healthcare regulations (HIPAA, etc.)
Collaborate with clinical staff, IT teams, and vendors

Qualifications
Strong understanding of healthcare workflows, clinical applications, and EHR systems
Familiarity with healthcare compliance standards
Excellent communication skills
Strong problem-solving and customer service orientation
Ability to multitask in a fast-paced environment

Mandatory Requirements
Healthcare Service Desk background - Required
At least 1 year of relevant experience
Excellent English communication skills (minimum C1 proficiency level)
Must be amenable to client and program requirements

Preferred Experience
IT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools
Experience troubleshooting healthcare applications and EHR systems
Basic knowledge of ITIL processes in SLA-driven environments
BPO experience is not required but a strong Healthcare Service Desk Background is preferred

Kindly answer the pre-screening questions and send as comment while applying.
Pre-Screening Notes:
Years of relevant experience:
Experience with a Healthcare Service Desk background
Experience with IT Service Desk (L1/L2) support
Experience with EHR system
BPO Experience
Last drawn salary
Expected salary

Role

Admin Services/Medical Facilities

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Medical Professional / Healthcare Practitioner / Technician

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