Clinical Service Desk Analyst (CSDA)
708 Views
1 month ago
Experience
1–2 Year(s)
₱
Salary
₱ 38.5 – 44.5K
p.m
Location
Manila, Cebu Central Visayas
3 candidate(s) already applied
Job Description
- About the Role:
Clinical Service Desk Analyst to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.
Key Responsibilities - Provide technical support via phone, email, chat, or ticketing system
- Diagnose and resolve hardware/software issues in clinical systems
- Log, categorize, and prioritize incidents with detailed documentation
- Escalate complex issues to higher-level teams or vendors
- Assist clinicians with application use and training
- Contribute to knowledge base articles and troubleshooting guides
- Ensure compliance with healthcare regulations (HIPAA, etc.)
- Collaborate with clinical staff, IT teams, and vendors
Qualifications - Strong understanding of healthcare workflows, clinical applications, and EHR systems
- Familiarity with healthcare compliance standards
- Excellent communication skills
- Strong problem-solving and customer service orientation
- Ability to multitask in a fast-paced environment
Mandatory Requirements - Healthcare Service Desk background - Required
- At least 1 year of relevant experience
- Excellent English communication skills (minimum C1 proficiency level)
- Must be amenable to client and program requirements
Preferred Experience - IT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools
- Experience troubleshooting healthcare applications and EHR systems
- Basic knowledge of ITIL processes in SLA-driven environments
- BPO experience is not required but a strong Healthcare Service Desk Background is preferred
Kindly answer the pre-screening questions and send as comment while applying.
Pre-Screening Notes: - Years of relevant experience:
- Experience with a Healthcare Service Desk background
- Experience with IT Service Desk (L1/L2) support
- Experience with EHR system
- BPO Experience
- Last drawn salary
- Expected salary
Key Skills
4 Skills
Service Desk
EHR
Healthcare Workflow
clinical application
Role Specifications
Role
Admin Services/Medical Facilities
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Medical Professional / Healthcare Practitioner / Technician
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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