Concentrix CDO - CSR - CDO- 6 Months BPO Experience Required
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8 hours ago
Experience
1–25 Year(s)
₱
Salary
₱ 18 – 220K
p.m
Location
NA
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Job Description
Concentrix CDO - Customer Service Representative - Cagayan de Oro - 6 Months BPO Experience Required - Onsite*
*Company:* Concentrix
*Location:* Cagayan de Oro (CDO) - Onsite
*Account:* Customer Service
*Experience Required:* At least 6 Months BPO Experience
*Work Setup:* Full-Time, Onsite, Shifting Schedule
*About the Role:*
We are looking for a skilled and motivated Customer Service Representative to join Concentrix CDO. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.
*Responsibilities:*
- Handle customer inquiries and provide accurate, reliable solutions
- Develop, test, and maintain customer-focused support
- Collaborate with product, design, and business teams to understand requirements and deliver outcomes
- Write clean, maintainable documentation and handle cases following best practices
- Troubleshoot customer issues, optimize performance, and improve overall quality
- Track progress, communicate updates clearly, and contribute to continuous improvement
- Meet KPIs, quality metrics, and customer satisfaction targets
*Qualifications:*
- At least High School Graduate (Old Curriculum) / Senior High School Graduate / College Undergrad / College Graduate
- At least 6 months BPO experience required - voice or non-voice
- Strong problem-solving skills and ability to work independently and with a team
- Good written and verbal communication skills
- Willing to work onsite in Cagayan de Oro
- Can start ASAP
*Skills:*
- Strong foundation in customer service tools, platforms, and best practices
- Ability to plan, execute, measure, and improve work with attention to detail
- Good communication, ownership, collaboration, and time-management skills
*Preferred Skills:*
- Experience with modern workflows, reporting, and production-grade service delivery
- Familiarity with agile practices and cross-functional collaboration
- Ability to mentor teammates and contribute to process improvements
*Benefits:*
- Competitive compensation and growth opportunities
- Collaborative work culture with learning and development support
- Opportunity to work on meaningful products and business problems
- HMO plus government-mandated benefits
- Paid training from Day 1
Key Skills
7 Skills
Inbound BPO
BPO Voice Process
BPO Skills
BPO Operations
BPO industry
Call centre voice
BPO Experience
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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