CRM Technical Lead

Gratitude Inc

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6 days ago

CRM Technical Lead

5-6 Year(s)

₱ 150 - ₱ 200K p.m

Manila (Eastwood quezon city)

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Job Description

Key Skills

C# HTML JavaScript Jquery JSON SOAP/REST Microsoft Dynamics CRM 365 Object Oriented Programming (OOP)

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Hiring: CRM Lead

Location: Eton Centris, Quezon Avenue, Quezon City, Philippines
Work Setup: Hybrid (3–4 Days Onsite, Remaining Day(s) Work From Home)
Work Shift: Night Shift / Graveyard Shift
Experience: 5+ Years
Start Date: TBD

Job Responsibilities:

Design, develop, and maintain solutions on Microsoft Dynamics CRM 365.
Analyze business requirements and define functional specifications with client stakeholders.
Deliver software enhancements, defect fixes, minor projects, and integrations within the CRM platform.
Configure and customize Microsoft Dynamics CRM 365 based on business needs.
Design and implement scalable, user-centric CRM solutions.
Develop and maintain integrations with external systems and APIs.
Lead and mentor development teams while coordinating with offshore teams.
Participate in Agile development processes and deliver projects within timelines.
Collaborate with clients and internal teams to ensure successful project delivery.

Required Qualifications:

Bachelor's degree in any relevant field.
Minimum 5 years of experience with Microsoft Dynamics CRM 365 configuration and customization.
Strong knowledge of Microsoft Dynamics CRM 365.
Good understanding of Object-Oriented Programming (OOP).
Experience with REST/SOAP APIs and SOA architecture.
Strong programming skills in C#, HTML, JavaScript, jQuery, JSON, and asynchronous programming.
Experience with Azure tools and technologies.
Strong experience with Microsoft Power Platform, including Power Automate, Canvas Apps, and Model-Driven Apps.
Good understanding of SSRS, CRM reporting, and Dynamics CRM integrations.
Excellent analytical, communication, and problem-solving skills.
Experience leading development teams and working with offshore teams.

Preferred Skills:

Microsoft Dynamics CE certification.
Experience with ASP.NET MVC.
Knowledge of XML, HTML5, SharePoint, SSIS, SSRS, MVC, and web services.

Important Notes:

Client currently prefers Filipino applicants due to urgent hiring requirements.
Candidates with frequent job changes will not be considered.
Present or former Wipro employees are not eligible.

Recruitment Process:

Paper Screening
L1 Interview
L2 Interview (if required)
Technical Assessment / Final Interview

Questionnaire Link: https://myglit.com/lateral/cref/d1963f7440

Note: Filling out the questionnaire form is mandatory. Profiles submitted without the completed questionnaire will not be considered.

Role

Team Leader -Technical

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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