CSR | Concentrix (CDO) | 6 Months BPO exp | Onsite*

Customer Service Representative | Concentrix Cagayan de Oro (CDO) | 6 Months BPO Experience Required | Onsite*

*Company:* Concentrix

*Location:* Cagayan de Oro (CDO) - Onsite

*Employment Type:* Full-time

*Industry:* BPO / Customer Service

*Experience Required:* At least 6 Months BPO Experience

*Work Setup:* Onsite, Shifting Schedule

*About The Role:*

Concentrix CDO is hiring Customer Service Representatives! Be part of a global BPO leader where you can deliver excellent customer service and accelerate your career growth.

*Key Responsibilities:*

- Handle customer inquiries and provide accurate solutions

- Collaborate with internal teams to deliver excellent service

- Troubleshoot issues and help improve service quality

- Track progress and contribute to continuous improvement initiatives

- Meet KPIs, quality metrics, and CSAT targets

*Qualifications:*

- High School Graduate (Old Curriculum) / Senior High School Graduate / College Undergraduate / College Graduate accepted

- At least 6 months BPO experience required (voice or non-voice)

- Strong problem-solving and communication skills

- Willing to work onsite in Cagayan de Oro

- Can start ASAP

*Benefits & Perks:*

- Competitive compensation package

- HMO coverage and government-mandated benefits

- Paid training from Day 1

- Career growth opportunities with a global BPO leader

- Collaborative culture and learning support