Customer Service Associate - Healthcare Voice - Iloilo Onsite

Job Title: Customer Service Associate - Healthcare Voice - Iloilo Onsite - Shifting

Company: Confidential

Work Location: Iloilo City - Onsite

Salary: Competitive Package + Benefits

Work Setup: Onsite - Shifting / Weekends and Holidays

Industry: BPO / Healthcare

Openings: Multiple Vacancies

Overview:

Join our growing Healthcare Voice team in Iloilo City. We are looking for service-driven professionals with BPO background who want to build a career in the healthcare industry. If you have strong communication skills and thrive in a fast-paced voice support environment, we want you on our team.

Job Details:

Role: Healthcare Voice Support - Iloilo Onsite

Location: Iloilo City - Onsite

Work Setup: Onsite - Shifting Schedule including Weekends and Holidays

Salary: Competitive Package + Benefits

Headcount: Multiple Vacancies

Benefits:

Competitive salary + full benefits package for healthcare account

Gain valuable US healthcare experience to boost your career

Clear growth and promotion path within healthcare vertical

Supportive and collaborative onsite team environment

Stable long-term career opportunity in Iloilo

Responsibilities:

Handle inbound healthcare inquiries with empathy and professionalism via voice

Deliver exceptional customer service and resolve member concerns on first contact

Accurately document all interactions and maintain updated customer records

Achieve quality scores, KPIs, and performance targets consistently

Adapt to shifting schedules including nights, weekends, and holidays as needed

Qualifications:

College Grad with at least 6 months work experience OR

Undergraduate - Completed 2nd year / 72 units with at least 1 year BPO experience

Passionate about customer service with a strong service mindset

Excellent English communication and interpersonal skills

Analytical thinker with good problem-solving ability

Proficient in MS Office applications and internet navigation

Flexible, reliable, and willing to work onsite in Iloilo on shifting schedule