Gratitude Inc banner
MyGlit Jobs |  Jobs |   Customer Service Executive - Spanish Bilingual in Mumbai & Delhi

Customer Service Executive - Spanish Bilingual

Gratitude Inc
573 Views
2 months ago

Customer Service Executive - Spanish Bilingual

1-2 Year(s)
40 - 50 Thousand p.m
Manila
Manila

Job Description

Key Skills

Customer Service

Be the first to apply for this job. Apply now

Job Title: Customer Service Executive - Spanish Bilingual

Department: Operations

Work Timing: Night Shift

Work Setup: Onsite

Salary: 40K-50K (Depending on experience)

Target Start Date: October 28th



Job Description:



We are looking for a Customer Service Executive (Spanish Bilingual) to join our Operations team. In this role, you will handle various patient inquiries and assist in the management of patient accounts, focusing on the US healthcare industry. The ideal candidate will have excellent communication skills in both English and Spanish and a customer-centric approach, ensuring a high-quality service experience.



Key Responsibilities:




  • Insurance Coverage: Assist patients by confirming updated insurance details and submitting claims to insurance companies upon request.

  • Patient Scheduling: Schedule patient appointments based on their preferred time and facility.

  • Prior Authorization: Handle inquiries related to the status of prior authorizations on file.

  • Medical Records Requests: Fulfill patient requests for copies of their medical records.

  • Follow-up Appointments: Schedule follow-up appointments as needed.

  • Rescheduling/Cancellation of Appointments: Manage appointment changes and cancellations.

  • Account Management: Update patient demographic information on file.

  • Stop Notification: Manage requests for stop notifications via text or email.



Qualifications:




  • Education:


    • College Undergraduate / Senior High Graduate / College Graduate / High School Graduate (Old Curriculum)



  • Skills:

    • Excellent communication skills (both English and Spanish)

    • Strong analytical and problem-solving abilities

    • Good interpersonal and training delivery skills





Experience:




  • At least 6 months to 1 year of experience in the US healthcare industry is required.



If you have a passion for delivering exceptional customer service and meet the qualifications, we encourage you to apply for this exciting opportunity!



For any questions, send an email to brenda@gratitudeindia.com

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Customer Service Executive - Spanish Bilingual in Mumbai & Delhi

Brenda Mielizu

Recruiter - Gratitude Inc

NA, kenya

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

1 - 2 Year(s)

Technical Support

20 - 30 Thousand p.m

Manila (Taguig), Philippines

0 - 1 Year(s)

Banking BPO Skills financial,

25 - 30 Thousand p.m

Manila, Philippines

0 - 10 Year(s)

Customer Relations Customer Service Technical Support

20 - 35 Thousand p.m

Manila (Makati), Philippines

1 - 2 Year(s)

BPO Call center

20 - 30 Thousand p.m

Manila, Philippines

MyGlit Jobs |  Jobs |   CSR in Mumbai & Delhi

CSR

Gratitude Inc

0 - 1 Year(s)

Communication Skills

Confidential

Manila, Philippines

1 - 2 Year(s)

Back office

20 - 30 Thousand p.m

Manila (Alabang Muntinlupa City), Philippines

0 - 1 Year(s)

Clerical

120 - 650 Thousand p.m

Manila (Taguig), Philippines

0 - 10 Year(s)

Recruitment

15 - 20 Thousand p.m

Manila, Philippines

0 - 10 Year(s)

Customer Relations Customer Service Technical Support

20 - 35 Thousand p.m

Manila (Pasay City), Philippines

1 - 2 Year(s)

CRM (Customer relationship Management) Customer Relations Technical

20 - 40 Thousand p.m

Manila (Taguig), Philippines