Customer service executive (Spanish Bilingual)

Gratitude Inc

299 Views

1 month ago

Customer service executive (Spanish Bilingual)

1-10 Year(s)

Manila (Pasig)

Job Description

Key Skills

Customer Service

3 candidate(s) have already applied for this Job. Apply now

Qualifications:

• College Undergrad / Senior High Graduate / College Graduate / High

School Graduate (Old Curriculum)

• Excellent Communication Skills

• Excellent Training Delivery Skills

• Good Analytical Skills

• Good Interpersonal Skills

Experience:

• Minimum 6 months to 1 year of US Healthcare experience.

Job Responsibilities:

• Insurance coverage: Patients may call to inquire about their insurance coverage or request that a claim be submitted to their insurance company by confirming updated insurance.

• Patient Scheduling: Patients may call to schedule an appointment to their preferred facilities and time.

• Prior authorization: Patients may call to inquire about the status of authorization on file.

• Medical records requests: Patients may call to request copies of their medical records.

• Follow-up appointments: Patients may call to schedule follow-up appointments.

• Rescheduling / Cancellation of Appointments: Patients may call to reschedule or to cancel their appointments

• Account Management: Patients may call to update their demographics on file.

• Stop Notification: Patients may call for stop notification through text messaging and e-mail.

Role

Customer Service Executive -Chat

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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