Customer Service Representative

Gratitude Inc

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1 month ago

Customer Service Representative

1-2 Year(s)

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Aeronautical Technology Call Center Call Centre skills calling BPO Call center Call centre voice

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Answers and initiates a variety of real-time inbound and/or outbound voice and/or non-voice based services.

Verifies and updates customer information, responds to queries and resolves issues. Provide prompt resolution to customer inquiries by providing appropriate and accurate information using the highest quality customer service standards.

Accurately document and update records and databases in accordance with prescribed formats and required systems.

Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions.

Follow up in a timely manner to ensure customer satisfaction and to maintain optimum service levels and customer relations

Understand all programs, systems, and procedures necessary to perform job effectively. Where applicable, communicate with customer to resolve any account questions or inquiries.

Communicate feedback and progress to management.

Maintain diplomacy and tact when dealing with upset or escalated calls.

Escalate customer complaints and/or calls through the appropriate channel to management.

Role

DSA/Company Representative

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Insurance Agent

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