CUSTOMER SERVICE REPRESENTATIVE AT MICROSOURCING
Gratitude IncCUSTOMER SERVICE REPRESENTATIVE AT MICROSOURCING
Job Description
Key Skills
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With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country’s largest offshoring solutions provider.
A Customer Service is expected to:
TELEMARKETING
- Working on various telemarketing campaigns and calling prospective students
- Contact individuals/businesses by telephone to promote programs
- Explain programs and eligibility requirements to potential clients nationally
- Deliver scripted sales pitch to the customers
- Provide pricing details (where prospective participant does not meet eligibility requirements)
- Handle customer questions
- Obtain customer information including names and addresses
SALES
- Respond quickly and efficiently to all in-coming sales enquiries, by telephone, email, sending marketing material and information as required
- Deliver accurate and compliant information, regarding courses and eligibility
- Ensure all students' registration-funded training meets the eligibility requirements and is compliant and error free
- Adjust sales script to better target the needs and interests of specific individuals
- Overcoming objections by promoting the advantages of the program and its courses
- Maintain professional, positive and productive relationships with internal and external associates and clients
What it takes to be part of our team:
- Tertiary qualification in education and/or business management /marketing/sales
- 3 years above Customer Service experience handling International Accounts
- Experience working as an SME or Team Leader is an advantage
- Strong relationship-building skills with major customers, clients and government agencies
- Outstanding communication, negotiation and consultation skills
- Proficient use of Microsoft Office programs
What's in it for you?
- Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
- A very collaborative work culture
Find a balance between work and life that fits you. Do what you do best with MicroSourcing!
.
TAG GRATITUDE JOBS AND EARN FANTASTIC JOINING BONUS ALSO. MAKE SURE YOU COMPLETE YOUR APPLICATION AFTER YOU CLICK ON APPLY BUTTON
Role
Customer Service Executive
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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