Customer Service Representative (Cebu Sites)

Location: Cebu – IT Park, Montage, J-Center, Banawa

Work Setup: 100% Onsite

Job Description:

We are hiring Customer Service Representatives for multiple Cebu locations. Candidates will handle customer inquiries, provide assistance, resolve concerns, and ensure a positive customer experience through effective communication and problem-solving skills.

Key Responsibilities:

• Handle customer inquiries and concerns professionally.

• Provide accurate information and timely resolutions to customers.

• Manage customer interactions through voice-based communication.

• Maintain customer satisfaction and follow quality standards.

• Document customer interactions and update records accurately.

• Escalate complex issues to the appropriate department when required.

• Meet performance, productivity, and service quality targets.

Eligibility Criteria & Salary by Location:

1. IT Park

• Minimum 1 year of BPO experience.

• At least High School or Senior High School Graduate.

• Salary: ₱14,500 – ₱18,500 + Allowances.

2. Montage

• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).

• Minimum 6 months of BPO experience (EXPRO 2–5).

• Basic Salary: ₱14,500 – ₱18,500, depending on tenure.

• Account Allowance: ₱4,500 – ₱5,500.

3. J-Center

• Open to High School, Senior High School, and College Graduates.

• Strictly requires at least 6 months of international voice BPO customer contact experience.

• Salary: Up to ₱26,500.

4. Banawa

• Must have completed at least 2 years in college.

• Minimum 2 years of BPO experience.

• Salary: ₱14,500 – ₱18,500 + Allowances.

Work Arrangement:

• Work Setup: 100% Onsite.

• Multiple Cebu site locations available.

• Candidates must meet the specific educational and experience requirements of their preferred location.

Required Skills:

• Excellent verbal communication skills.

• Customer service and problem-solving abilities.

• Active listening and interpersonal skills.

• Ability to handle customer concerns professionally.

• Adaptability and willingness to work in a target-driven environment.