Customer Service Representative – Content Review Support
Gratitude IncCustomer Service Representative – Content Review Support
Job Description
Key Skills
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Location: Vertis North, Quezon City Work Setup: Onsite Employment Type: Project-Based
Job Overview
We are seeking customer-focused professionals to support a global online video-sharing platform. This role involves reviewing customer concerns, providing account-related assistance, and ensuring a positive user experience while adhering to established platform policies and quality standards.
Key Responsibilities
• Handle customer inquiries through appropriate communication channels. • Review and assess user-reported content in accordance with platform guidelines. • Provide accurate resolutions while maintaining service quality standards.
Qualifications
• Completed at least two (2) years of college education. • Minimum of six (6) months BPO or customer service experience. • Strong English communication skills. • Ability to work in a fast-paced and dynamic environment. • Willing to work onsite and on shifting schedules.
Preferred Experience
• Content Moderation • Trust and Safety Operations • Social Media Support • Online Platform Support
Role
Customer Care Officer
Timings
Flexible (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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