Customer Service Representative (CSR)

Job Title: Customer Service Representative (CSR) – Multiple Sites

Locations: Alabang | Bridgetowne | Cubao | Vertis North | Diliman | Eton | Makati | San Lazaro | Taguig, Metro Manila, Philippines
Work Setup: 100% Onsite
Employment Type: Full-Time

Job Summary

We are hiring qualified and customer-focused individuals for multiple Customer Service Representative positions across Metro Manila. Candidates will handle customer inquiries, resolve concerns, provide accurate information, and deliver excellent customer experiences across voice, non-voice, sales, technical, and blended accounts.

Roles & Responsibilities

• Handle customer inquiries through calls, chat, or other communication channels.
• Provide accurate information and effective solutions to customer concerns.
• Resolve complaints professionally while maintaining customer satisfaction.
• Document customer interactions and update account information.
• Follow company policies, procedures, and quality standards.
• Escalate complex issues to the appropriate departments when necessary.

Location-wise Qualifications & Salary Packages

1. Alabang

• High School / Senior High School Graduate.
• Minimum 6 months of GDS experience (mandatory).
• GDS experience must be clearly indicated in the CV.
• Willing to work night shifts and shifting schedules.
• Salary: Up to ₱37,000 (Basic + Allowances).

2. Bridgetowne

• High School / Senior High School Graduate.
• Minimum 6 months of BPO experience.
• Salary: Up to ₱33,000.

3. Cubao

• High School Graduate.
• Minimum 6 months of BPO experience.
• At least 6 months of Sales and/or Technical experience.

4. Vertis North

• High School / Senior High School Graduate.
• EXPRO 2–5.
• Minimum 6 months of BPO experience.
• Salary: Up to ₱25,500.

5. Diliman

• High School / Senior High School Graduate.
• Minimum 3 months of BPO experience.
• EXPRO 1.

6. Eton

• High School / Senior High School Graduate.
• EXPRO 3–5.
• Minimum 1 year of BPO experience.
• Salary: Up to ₱29,000.

7. Makati

• Open to High School, Senior High School, and College Graduates.
• Minimum 6 months of BPO experience.
• Salary: Up to ₱28,000.

8. San Lazaro

• Open to High School, Senior High School, and College Graduates.
• Minimum 6 months of BPO experience.
• Salary: ₱22,000–₱25,500.

9. Taguig

• Minimum High School Graduate.
• At least 1 year of BPO experience.
• Non-Voice Account: Salary up to ₱23,500.
• Blended Chat Account: Salary up to ₱27,000.

General Requirements

• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Willing to work 100% onsite.
• Flexible to work on shifting schedules, including night shifts.
• Must meet the specific educational and experience requirements of the preferred location.
• Willing to undergo the recruitment process and assessments.

Application Process

Candidates can choose between two recruitment options:

• Walk-in Process: Visit the recruitment site for an onsite application and assessment.
• Virtual Process: Complete the initial application and recruitment steps online.

Apply Now!

Interested candidates are requested to complete the application questionnaire using the link below:

Questionnaire / Application Link: https://myglit.com/lateral/cref/308d3ec5f1/if

Please ensure that your preferred location, educational background, BPO experience, and relevant account experience are correctly mentioned.

Start your next career opportunity with us. Apply today!