Customer Service Representative – Davao

Job Overview

We are looking for motivated, customer-oriented, and enthusiastic individuals to join our growing team as Customer Service Representatives in Davao.

As a Customer Service Representative, you will assist customers with inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience. The ideal candidate should have good communication skills, a customer-focused mindset, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries professionally through the assigned communication channels.

• Provide accurate information and assistance based on customer needs.

• Resolve customer concerns efficiently while maintaining a positive customer experience.

• Communicate clearly and professionally with customers.

• Understand customer issues and provide appropriate solutions or escalate when necessary.

• Maintain accurate records of customer interactions using company systems.

• Follow company policies, procedures, and quality standards.

• Meet assigned productivity, attendance, and customer satisfaction targets.

• Maintain a professional and customer-focused approach throughout interactions.

Job Qualifications

• At least a High School or Senior High School graduate.

• Minimum of 6 months of Customer Contact Experience (CCE).

• Good communication and customer service skills.

• Willing to work onsite in Davao.

• Willing to work on shifting schedules.

• Must meet the qualifications required for the preferred location.

• Willing to undergo the recruitment and assessment process.

• Willing to work with Teleperformance Davao.

Compensation and Benefits

• Salary package of up to ₱28,000.

• Additional joining bonus of ₱1,000 through Gratitude Jobs, subject to the applicable referral requirements, candidate consent, and successful hiring.

Referral Instructions

Candidates interested in applying through Gratitude Jobs should provide their consent to be referred and ensure that Gratitude Jobs is tagged during the interview to qualify for the stated ₱1,000 joining bonus, subject to confirmation of the referral program's terms.

Interested candidates are encouraged to apply and participate in the recruitment and assessment process.