Customer Service Representative Jobs in Baguio
Gratitude IncCustomer Service Representative Jobs in Baguio
Job Description
Key Skills
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Customer Service Representative Jobs in Baguio
Job Description
- Provides introductory information to new customers
- Troubleshoots common issues with a product or service
- Builds and maintains excellent customer service and identifies when technical support can be supported via phone.
- Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions
- Helps customers maximize their use of our products/service by overcoming any challenges throughout implementation and general use.
- Analyze complex issues by reviewing product-specific logs and utilizing root-cause analysis skills
- Oversees interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributes to public-facing articles based on found issues in our software.
- Permanent Work from Home Set-up*(terms and conditions apply).
- HMO and Life insurance coverage on the first day of work.
- Amenable to work on AM Shift (6 am to 3 pm).
- Company to provide internet allowance and PC.
- Loyalty award and Others.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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