CUSTOMER SERVICE REPRESENTATIVE (Telco Account) Cebu City
Gratitude IncCUSTOMER SERVICE REPRESENTATIVE (Telco Account) Cebu City
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
RESPONSIBILITIES:
- Provide exceptional customer support experience through multiple communication channels (email, phone, chat)
- Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions
- Provide cutting-edge service in a friendly, confident, and knowledgeable manner
- Ensuring customer requests are handled in an appropriate and timely manner
QUALIFICATIONS:
- At least second-year college level,
- with 1-year BPO experience is preferable.
- Excellent English communication skills Good customer service, multi-tasking, and problem-solving skills
- Experience in receiving Inbound calls and performing Outbound Calls
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
CSR: Teleperformance company Cebu
Gratitude Inc0 - 22 Year(s)
₱ 15 - ₱ 25K p.m
Cebu Central Visayas, Philippines
Team Leader- Healthcare in Leading BPO in Cebu
Gratitude Inc2 - 3 Year(s)
Confidential
Cebu Central Visayas, Philippines
USRN Training Specialist | Non-Voice W/ SOB
Gratitude Inc1 - 7 Year(s)
₱ 60 - ₱ 80K p.m
Cebu Central Visayas, Philippines
CSR Insurance Account voice -EXL Cebu
Gratitude Inc1 - 20 Year(s)
₱ 20 - ₱ 25K p.m
Cebu Central Visayas, Philippines
CSR- LIFE INSURANCE ACCOUNT-EXL Cebu
Gratitude Inc1 - 21 Year(s)
₱ 25 - ₱ 35K p.m
Cebu Central Visayas, Philippines
Service Desk Team Leader
Gratitude Inc4 - 27 Year(s)
₱ 60 - ₱ 62.9K p.m
Cebu Central Visayas, Philippines
CSR -Concentrix It Park
Gratitude Inc1 - 19 Year(s)
₱ 15 - ₱ 20K p.m
Cebu Central Visayas, Philippines
Operation manager
Gratitude Inc5 - 15 Year(s)
₱ 90 - ₱ 110K p.m
Cebu Central Visayas, Philippines
Wipro CEBU -CSR Healthcare /Retail account
Gratitude Inc0 - 18 Year(s)
₱ 20 - ₱ 30K p.m
Cebu Central Visayas, Philippines
Custom Software Engineer
Gratitude Inc5 - 6 Year(s)
₱ 4.2 - ₱ 6K p.m
Cebu Central Visayas, Philippines