Customer Service Team Lead - Work from home

Gratitude Inc

3006 Views

16 hours ago

1-4 Year(s)

₱ 20 - ₱ 40K p.m

Manila

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Job Description

Key Skills

Customer Relations Customer Service Chat Support email support

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Customer Service Team Lead - Work from home

Customer Service Team Lead Responsibilities:

Provide support and training to team members with the goal of providing customers with the best experience possible.

Monitor and maintain the daily assignments of team members to ensure best-practices are followed.

Responds to concerns from customer service agents to resolve unique issues.

Process expert – know the internal sales processes from start to end and act as a knowledge resource for other team members.

Customer Service Team Lead Requirements:

A minimum of 5 years solid experience as a CS Team Lead

Excellent English language and communication skills (written and verbal)

Strong and reliable internet connection (30+ mbps hard-wired internet)

MUST have Windows operated laptop/desktop with i5 processor or better (MAC OS is NOT compatible), an extra monitor, noise canceling headset and a web camera

Available to work during weekends, holidays, and overnight shifts

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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