Customer support

Gratitude Inc

59 Views

3 days ago

Customer support

0-1 Year(s)

Davao

Job Description

Key Skills

Communication Skills Problem-Solving Skills

1 candidate(s) have already applied for this Job. Apply now

Position: Technical/Billing Support Representative

Work Setup: Onsite

Schedule: Shifting Schedule

Available Accounts

1. Telco Technical Support

Qualifications:

▪️High School or Senior High School graduate.

▪️Experience in billing or sales is an advantage but not required.

▪️Excellent English communication skills.

▪️Strong troubleshooting and analytical skills.

▪️Willing to work onsite on shifting schedules.

Key Responsibilities:

Provide technical assistance for telecommunications products and services.

Diagnose and resolve technical concerns efficiently.

Guide customers through troubleshooting steps.

Escalate unresolved issues when necessary.

Maintain accurate documentation of customer interactions.

2. Telco Billing Support

Qualifications:

High School or Senior High School graduate.

Preferably with at least 7 months of customer service experience in technical support or sales.

Confident communicator with excellent English communication skills.

Strong attention to detail and customer service orientation.

Willing to work onsite on shifting schedules.

Key Responsibilities:

Assist customers with billing concerns, payment inquiries, and account adjustments.

Explain charges, billing statements, and available service options.

Resolve billing-related issues accurately and efficiently.

Maintain detailed records of customer interactions.

Deliver excellent customer service while meeting quality and productivity standards.

Role

Customer Service Executive -Chat

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Afrikulture Simmie

Recruiter - Gratitude Inc

NA, nigeria

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