Deputy Manager - Operations (Healthcare)

Gratitude Inc

2240 Views

19 hours ago

2-3 Year(s)

₱ 40 - ₱ 60K p.m

Cebu Central Visayas (Minglanilla, Malabuyoc, Medellin, Cebu City)

Job Description

Key Skills

US Healthcare Healthcare Academy

3 candidate(s) have already applied for this Job. Apply now

Job title: Deputy Manager - Operations

Process: Healthcare

Work set-up: Night and shifting schedule, work onsite

Location: Cebu

Salary range: 40K-66K

Qualifications:

• College Graduate/Bachelor’s degree of any field

• At least 3-4 years assistant manager experience handling US healthcare account

• Must be able to support a cluster and supervise team leads in a BPO setting

• US healthcare experience required

• Prefer college graduate or who has bachelor’s degree

Minimum roles and responsibilities required are, but are not limited to, the following:

• Act as deputy to operations manager of the project

• Handle team leads, upon go-ahead of account delivery head or operations manager (basis current headcount conventions and requirements OR handle an ad-hoc or special process, as may be required

• Drive team performance

• Periodic Client Interaction

• Cascade process changes / updates to all agents within his/her scope

• Serve as mentor to new agents

• Provide weekly 1:1 coaching sessions for performance feedback

• Performance management

• Support the learning environment

• Support agents with hands on ability to research and resolve complicated issues in a fast paced environment

• Enforce Code of Conduct

• Institute Performance Improvement Plans if needed

• Take on special / ad hoc tasks as may be assigned

• Perform other tasks as may be assigned

Minimum skills required are, but not limited to, the following:

• Knowledge of applicable operational platforms

• Works independently

• Demonstrates initiative and innovative thinking

• Clear and concise communication skills

• Real time problem solving skills

• Knowledge of MS Office

• Understanding of Healthcare Payer scope of services and compliance

Role

Head/Vice President/General Manager-Training & Development

Timings

Night Shift (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Work from office

Functional Area

Top Management

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Joshua Smile

Recruiter - Gratitude Inc

NA, nigeria

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