EXL – Financial Account Customer Service Representative
Gratitude IncEXL – Financial Account Customer Service Representative
Job Description
Key Skills
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As a Customer Service Representative for a Financial Account, you will assist customers by handling inquiries related to banking, mortgage, or financial products. You will provide accurate information, resolve customer concerns, process account-related requests, and ensure a positive customer experience while complying with company policies and financial industry regulations.
Qualifications
Applicants must meet at least one of the following experience requirements:
At least 6 months GDS (Global Distribution System) experience
At least 1 year Mortgage experience
At least 2 years Banking/Financial experience
At least 1 year BPO experience with an active FINRA License
Requirements
Excellent English communication skills
Strong customer service and problem-solving skills
Basic computer proficiency
Willing to work onsite at EXL
Willing to work on shifting schedules, weekends, and holidays
Benefits
Competitive salary package
Performance incentives
Paid training
HMO and other company benefits
Career development and advancement opportunities
Role
Account Manager
Timings
Day Shift (Internship)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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