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EXL Services is hiring CSR – Travel Account | Cebu Site

Gratitude Inc

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6 days ago

EXL Services is hiring CSR – Travel Account | Cebu Site

1-2 Year(s)

25 - 30 Thousand p.m

Cebu Central Visayas (Lapu Lapu city)

Cebu Central Visayas (Lapu Lapu city)

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Job Description

Key Skills

BPO Voice Process BPO Skills BPO industry BPO Call center BPO Travel Account Travel Experience

137 candidate(s) have already applied for this Job. Apply now

Roles and Responsibilities:

As a Travel Counselor, you will answer call and inquiries of customers in accordance with standard policies and procedure.
Making changes to existing reservations (ticket reissuance & cancellations)
Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellations
Utilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes.
Making outbound calls to vendors and customers as required
Creating new PNRs for fresh booking

Job Qualifications:
- At least senior high school graduate
- With 1-year Travel Account BPO Experience
- Preferably with experience using Galileo, Sabre, or Apollo
- Amenable to work onsite at EXL Cebu

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Harshil Jain

Recruiter - Gratitude Inc

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