HIRING: WFM TEAM LEAD Job in Manila (Pasay City, Alabang | MyGlit

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HIRING: WFM TEAM LEAD

Gratitude Inc

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2 weeks ago

HIRING: WFM TEAM LEAD

1-4 Year(s)

₱ 30 - ₱ 35K p.m

Manila (Pasay City, Alabang Muntinlupa City)

Manila (Pasay City, Alabang Muntinlupa City)

Job Description

Key Skills

Problem Solving Capacity Planning Workforce Management planning issues, including staffing, scheduling and forecasting systems, and policy and procedure. Performance Monitoring

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HIRING: WFM TEAM LEAD

Location: MOA
Setup: Onsite
Schedule: Shifting
Salary: Up to ₱35K

Qualifications:
• Bachelor’s degree in a related field
• 1–4 years WFM experience in Reporting, Scheduling, Forecasting, or Workforce Planning
• Current/former WFM Analyst, Reports Analyst, Reports Supervisor, or Team Lead
• BPO/Contact Center experience required
• Experience with WFM tools such as Verint, NICE, Aspect, or Genesys
• Strong Excel, reporting & data analysis skills
• Experience in staffing, scheduling & forecasting
• Leadership/team management experience
• Strong communication & problem-solving skills

Former Teleperformance employees are not eligible for rehire, directly or through a third party.

Interested? Send your updated CV for screening!

Role

Team Leader

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Cynthia Sarare

Recruiter - Gratitude Inc

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