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GRATITUDE INC
APAC · AFRICA · U.S.A

Production Agent - Eton QC site (work on site setup)

31 Views 1 day ago
Experience 1–2 Year(s)
₱
Salary Confidential
Location Manila (Pasig)
6 candidate(s) already applied

Job Description


Job Title: Production Agent
Location: Eton, Quezon City, Philippines
Work Mode: 100% On-site
Process: SAP Registration followed by Walk-in Interview

Job Summary:
We are hiring Production Agents with experience in US or UK banking and telephony processes. Candidates should have relevant financial account experience, strong problem-solving skills, and effective communication skills to handle international customers.

Key Qualifications:

  • At least 1–2 years of experience in US or UK banking and telephony.

  • Experience in banking, collections, fraud, underwriting, payouts, or similar financial services processes.

  • Educational qualification: Old curriculum high school graduate, senior high school graduate, at least 2nd-year college completed, or college graduate.

  • Strong problem-solving and assertive communication skills.

  • Good understanding of customer service and experience handling international customers.

  • Willingness to work 100% on-site in Eton, Quezon City.

Salary and Benefits:

  • Salary increase of up to 20% over the last drawn salary, depending on experience.

  • Additional allowance of PHP 2,400.

  • Joining bonus of PHP 40,000, subject to applicable eligibility terms.

Important: Candidates expecting a salary above PHP 50,000 are not eligible for this opportunity.

Hiring Process: SAP Registration → Walk-in Interview.


Key Skills

14 Skills
Banking Communication CRM (Customer relationship Management) Customer Service Problem Solving Collections Process Transaction Processing underwriting skills Financial Services US Banking Emergency call handling UK Banking Industry Fraud Supervisor Telephony tools e.g. Avaya

Role Specifications

Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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